Posts with tag feedback

Mahalo Feedback...

I told both Jason and CK awhile back that I'd pass along my thoughts. I wanted to sit back for awhile and watch how things all started to develop before offering up anything.

There are two users to a search engine. You have the person searching for information, and you have the person providing the information. In the case of Mahalo, the first use-case I get. Curated, edited, focused information that I'm looking for. In fact, I had my first Mahalo moment while searching for information on Ted Leo and the Pharmacists, and Mahalo was a big help. Awesome.

But when Dave Winer mentioned that Jason didn't bring a Win-Win to Gnomedex, it struck me as the words that I was looking for to describe the second use-case, although he probably meant his words in a little bit different context.

The second use-case falls flat on its ass.
There is currently zero incentive for a blog author/content producer to support Mahalo. On Google, the value proposition is clear -- the more people a producer suggests to Google, the more people who are using it. The more people who are using it, the more traffic the producer's site ultimately gets. Yes, some people cheat and get more traffic than they should, but ultimately everyone has a chance to receive "votes" by way of organic links. It's a classic win win.

When Mahalo first launched with curated results, the existence of this proposition was at least debatable. Google backfill kept the basics of a search engine in play. Now that Mahalo is producing original content instead of SeRPs, however, it isn't really a search engine, but a knowledge base. From a content producer's point of view, why on earth would they want to contribute pagerank/trust rank/support to something that will ultimately overtake their keywords and traffic on Google? The slightest change in the rankings can dramatically affect a sites ad sales/conversions/whatever. Supplemental information makes sense I suppose, it's just like linking to a blog post. But again, that's seems like an awkward conflict of interest in the role of a search engine.

Remember when Google started giving their properties premium placement in the SeRPs? The damn near riot that almost ensued? People were grabbing pitch forks and lighting torches chanting "do no evil". That's nothing compared to the outrage people would have if Google started indexing their own open-ended random content on all subjects ahead of their second group of users, the content producers.

Mahalo will probably succeed with whatever Jason does. Answers.com, about.com, wikipedia, etc are all really popular high traffic sites. They just all happen to also be incredibly boring. If Mahalo wants to be exciting and redefine search (which seems to be J's stated goal), then it needs to create a win-win for the people who are building out the rest of the web. Figure that out, and Mahalo stands a chance to really help a lot of people.

UPDATE: In fairness, I should note that while sitting here thinking about the win-win comment, I saw the mahalo "how to write a resume" link scroll by on delicious. Talk about putting it all into context ;)
UPDATE #2: Both Jason and CK respond in the comments.

Random...

Update of the Day:

My (well.. AOL's) MacBook Pro finally arrived. It's hot as a mofo, but man.. It's slick. Also saw Pirates 2 last night. I enjoyed it. I think the first one was better, but as Trey pointed out to me this morning, this is really just half a movie. Hopefully the second half (part three) will turn it up notch.

Netscape Feedback of the Day:

Karina spotted this and passed it out on the list..
First Reaction to the NEW Netscape: I hate it!

Second: One last look and then I'm taking it off of my list of Favorites.

Third: Quasi interesting.

Fourth: Decent links to O.K. stuff

Fifth: Semi-kewl

Sixth: Spent my entire lunch break on the site.

Seventh: Tragically addicted.
Link of the Day:
Birthday of the Day:

Happy birthday Brian!

A peak into some of the Netscape feedback...

While the vast majority of the feedback has been extremely positive (it's easily 100:1 on postive:negative), we of course get a ton of e-mail from the ever-so-great "digg army". I thought I'd go ahead and share one of these e-mails and the response I sent back. Consider this an open reply to all the "you ripped off digg" e-mails we've gotten in the past, and will certainly continue to get for at least another week or so... ;)

E-mail (sent with "Compliments to the Team" as the subject line)
Great job on the digg copy. Did you hire some people from yigg.de? Did your design team sit around thinking up fresh new ideas or were you hoping that something like digg would come around so you could just copy? Nice job. A for unoriginality.
Response:
Hey there,

Thanks for the compliments.

When we set out to build the new Netscape, we set out to build a "people powered portal". With that, we looked at all the services online that we were fans of. Newsvine, delicious, digg, youtube, various social networks, etc.

We then discussed the pro's/con's of each and the best way to combine different elements to meet our end vision. We added in professional journalists to alleviate the problems of the "hive mindset." Our demographic being completely opposite of digg, it's a way for us to increase the trust level with folks who are used to more traditional outlets. We'll be adding in a slew of new functionality to continue down this path in the upcoming weeks/months/years.

As far as social news sites go, Digg has a very clean concept of voting and ranking. Our ranking structure is a bit different (i.e., more portal), but the general concept is founded in the same principles. This decision allowed us to focus our energies on other portions of the site. (the "Why invent the wheel?" concept)

Play around on the site, and if you have any suggestions on things we can improve, drop us a line. It's not intended to be a "digg killer" or anything else that the media outlets try to pitch it as. We all still check digg daily (as well as slashdot), and will certainly continue to do so.

Best,

Alex Rudloff
Netscape.com Developer (and fellow fan of digg)